Carol Bartels, LMFT homepage in an iPhone screen Carol Bartels, LMFT homepage in a laptop screen

Making Eco-Therapy Accessible

Web Accessibility Redesign: Carol Bartels, LMFT



Challenge

Carol Bartels, LMFT is an eco-therapist that primarily finds clients through online marketing. However, her site did not meet WCAG accessibility standards and was not providing the user experience she wanted for her clients. My challenge was to work with the original design to improve accessibility, enhance the user experience, and simplify the process to contact Carol about therapy.

Process

  • Performed a heuristic analysis to determine what pain points existed
  • Worked with my client to edit the written content of the site down
  • Used the existing design to create a new, accessible color palette
  • Worked within WordPress to make sure the site was accessible for keyboard and screen reader users
  • Added new content as requested by my client

Outcome

Since launching the redesign, my client has received about 30% more contact form responses per month than prior to the redesign. She chooses not to track site analytics, but reports more engagement from her web presence and is satisfied with the new state of her website.

Analysis

My process began by analyzing the existing state of my client’s website and identifying what needed to be changed. I started with a basic heuristic analysis, where I identified pain points and inaccessible features. I also assisted my client with editing down the site content at this point, which laid the groundwork to implement my new design.

Screenshot of original CBLMFT homepage
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Heuristic Analysis

I began by doing a heuristic analysis on the original site to determine what would need to be changed. My client was primarily focused on redesigning the homepage, so I started there. The main issues were determined to be keyboard accessibility, large blocks of text that needed to be edited down, and some inconsistent styling. The initial points I found included:

  • Drop down menus were not keyboard accessible
  • Green accent color is too light against photo background
  • Too many large blocks of text that do not serve the user
  • The call-to-action buttons did not stand out
  • The client stories were disjointed and in an inaccessible tab box
  • The headings were not consistently in a single font

These, plus insight from my client on what she wanted changed, gave me many actionable items to work on as I began the redesign process.

Design Process

New homepage hero with better color contrast and the tagline 'Start a journey towards wisdom'

Hero

The homepage hero provides the user with the first impression of the website. I worked with my client to create a positive, affirming tagline that would encourage potential clients to come work with her. I changed the font to match the other headers and altered the shade of green used to provide higher text contrast.

Client stories condensed into a single tab component and a heading, introducing the stories.

Client Stories

The initial homepage design broke the client stories up into two sections, an introduction and resolution within the tabs. It felt disconnected, so we decided to combine the stories into a singular section within the tabs. I added a photo background to match the style of other homepage sections, and emphasized the header to provide the user with context.

'About Me' section of the CBLMFT homepage, condensed into a short paragraph with a link to the About page.

Repetitive Content

The about section of the initial homepage had large chunks of content that was then repeated on the linked page. To improve user experience and cut down on text content on the homepage, I worked with my client to shorten the introduction to one paragraph and moved the button under the content to make the continuation more clear.

A screenshot of the new CBLMFT media page, showing a list of articles and interviews with Carol.

Media Page

My client has recently been featured in a number of articles and interviews and wanted a media page to reflect those on her website. I worked within the constraints of the existing design system to create an easy-to-use page that clearly displayed each item. I designed it so that it would be easy to update as new articles are written, as well.

A screenshot of the old CBLMFT mobile header, with over 50% of it being taken up by the 'Call or text' widget.
A screenshot of the new CBLMFT mobile header, with her contact information moved to a thin banner at the very top.

Responsive Design

Largely, the site looked good and performed well on mobile. The only piece my client was not satisfied with was the header, which displayed a widget that was out of proportion. I changed the widget to a top banner across all sizes, which kept the design consistent without compromising the purpose of the widget. My client was much happier with this solution and the site is now easier to navigate on mobile devices.

Hero thumbnail
Client stories thumbnail
Repetivive content thumbnail
Media page thumbnail
Responsive design thumbnail

Accessibility

My client’s main goal for her website redesign was to comply to accessibility standards. I focused on ensuring the website was visually accessible, usable though keyboard interactions, and passed an accessibility checker. Most of the changes made were minimal to the overall design, but made the site more usable, especially for those with disabilities.

Color contrast icon

Color Accessibility

Color contrast score for the original green, #6B806D
Color contrast score for the updated green, #4D5D4F

The primary accent color did not pass AA level contrast when used as a background for white text. Changing it to a slightly darker shade allowed for a better contrast ratio without compromising the overall visual design. This also approved the appearance of colored text on photo backgrounds and, in my opinion, improved the color balance of the design system.

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Skip Buttons

'Skip to content' button
'Skip to navigation' button

To allow for simple keyboard navigation, I added skip to content and skip to navigation to the top of each page. As the menu increased in size, I wanted to give keyboard users an easy way to navigate to the content without getting bogged down by having to navigate through an excessive number of menu items.

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Font Size Toggler

Toggle font button

I added a font size toggler under the primary navigation bar. This gives users a simple option for visual accessibility without relying on their own browser plugins. It does not change the size of headings, which are already large enough to be accessible to minimize disruptions to the overall intent of the design.

Corner icon

Tabindex

A screenshot of the tab component with the first tab selected by keyboard

The original theme used for the site did not include keyboard accessibility features for all of the blocks. I manually added tabindex elements to the tab box and buttons to make the site usable by keyboard. I replaced elements where this was not possible with alternatives.

Conclusion

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Results

The site is now significantly more accessible and has a more polished feel. My client is happy with the changes and has gotten positive feedback about the website from clients. Since launching the redesign, my client has:

  • Gotten about 30% more contact form submissions per month.
  • Had 3 seconds of reduced loading time on the homepage.
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Final Thoughts

Overall, I’m happy with my work on this project. I had the opportunity to revisit my work after a year and reflected on the skills I’ve gained in that time. I have become much more familiar with WordPress and was able to advise my client on a handful of performance improvements during my second pass. I was also able to identify a couple of accessibility improvements I had missed the first time, such as unreadable text against a photo background and missing alt text. If I had more time to continue working on the site, I would:

  • Improve site metadata to optimize SEO results.
  • Discuss a design system redesign, modernize brand colors and fonts.
  • Change the base theme to improve accessibility and ease of content updates.
  • Discuss ways to improve site performance with the web host.

I am always looking to improve my skills and am happy to recognize that time has given me the opportunity to do so. I hope to continue this trend of improvement as I work on new projects!